FAQ
Q:What support will you give to distributors?
A:
Competitive agent pricing
Free marketing materials: catalog, product brochure, renderings, case videos
Free technical training (online/offline) for your engineers & sales team
Assistance in local certification application
Project joint bidding technical support
Priority delivery for agent orders
Q:Is there a minimum order quantity for distributor cooperation?
A:
No strict MOQ for trial cooperation; long-term exclusive agent has annual target volume with corresponding preferential policy.
Q:How to get an accurate quotation?
A:
Please provide these information for precise offer:
1.Target country & local grid voltage
2.Required capacity (kWh) & power (kW)
3.Application scenario (peak shaving / backup / solar storage / microgrid)
4.Cooling type (air / liquid cooling)
5.Required certificates
6.Order quantity & delivery port
Q:Is the price negotiable for bulk orders / exclusive distributor?
A:
Yes. We offer tiered volume discount for batch orders. We support regional exclusive distributor cooperation with special agency price, marketing support, after-sales spare parts reserve policy.
Q:What’s the validity period of quotation?
A:
Normally 30 days, affected by lithium raw material price fluctuation. We will update price actively if raw material price changes sharply.
Q:Are you a manufacturer or just an integrator?
A:
We are a professional C&I energy storage system integrator with independent assembly workshop, R&D team for BMS/EMS/inverter. We source Grade A LFP cells, independently complete system matching, cabinet assembly, testing and overall solution design, not simple resellers.
Q:Can I customize capacity, voltage, cabinet size, power ratio?
A:
100% customizable. Single unit from 50kWh to 2MWh container; high/low voltage options (400V/800V/1500V); customized cabinet appearance, IP rating, fire protection configuration, communication interface, language of HMI touch screen (English/Spanish/Arabic/Vietnamese etc.).
Q:What fire protection design does your ESS adopt?
A:
Multi-layer safety design: LFP non-flammable cell, module temperature sensor, smoke sensor, temperature & humidity monitoring, aerosol fire suppression system, exhaust heat dissipation, overcharge/over-discharge/short-circuit/overcurrent protection by BMS, independent fire compartment design for containers.
Q:Do you provide turnkey solution including design & drawing?
A:
Yes. After receiving your factory load data, local tariff policy, land size, grid condition, our engineering team will provide free: system layout drawing, single-line diagram, capacity matching report, ROI calculation sheet, installation guide.
Q:How long is the production lead time?
A:
Standard stock cabinet models: 7–15 working days
Custom integrated container systems: 25–40 working days
Large batch order (≥10 containers): negotiable delivery schedule
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