After-Sales Service
Q:Do you send engineers overseas for installation guidance?
A:
We provide detailed English installation manual, operation video, remote online guidance free of charge. For large projects, we can arrange overseas technical engineers to site for commissioning service (customer bears round-trip flight, accommodation and service fee).
Q:What after-sales support can you get?
A:
1.24/7 online technical engineer support via email / WhatsApp / Zoom
2.Free spare parts within warranty period for quality failure
3.Long-term spare parts supply at cost price after warranty expires
4.Remote fault diagnosis, EMS program remote upgrade
5.Regular operation maintenance guidance document
Q:How to monitor the energy storage system remotely?
A:
We supply free cloud monitoring platform & mobile APP, support real-time viewing of SOC, voltage, current, power, revenue saving data, abnormal fault alarm push via message/email.
